Updated June 14th, 2:19pm PT
This morning, June 14, some customers accidentally charged multiple times for their Wufoo subscription. We have already refunded all of the extra charges. If you were affected, you should see a reverse on your credit cards by the end of the day, if you haven’t already. We’re very sorry for the trouble and the mild coronary you might have experienced when you saw the extra charges.
We are hopeful that with the refunds going through this quickly, it should be resolved with your bank or credit card company before today’s accounts are settled. However, if you need any information from us about the transactions, like transaction numbers, ARN numbers, etc, please contact us at http://help.wufoo.com/wufoo_asksupport and our team will help you out.
Yesterday we made some updates to Wufoo, and new code in the billing system inadvertently caused some accounts to be charged multiple times during the normal renewal process. The issue has now been fixed.
Thanks for your patience and for being great customers. We’re gonna get back to building the best form tool on the web. Let us know if you run into any other trouble.
The Wufoo Team
Some customers who had their billing renewal occur on June 14th have been charged multiple times. We are investigating the cause of the issue, and will be automatically refunding all of the extra charges.