Wufoo Status

Planned Maintenance - 6/6/2014

Update: June 6th, 6:58pm

Our maintenance is now complete. Thanks for standing by!


Friday, June 6th at 8:00pm ET, Wufoo will have a planned maintenance and downtime. The downtime will last approximately two hours. All public forms and reports will see error messages as shown in this screenshot.

Friday, June 6th at 8:00pm ET

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If you’re up or interested, you can follow our progress during the downtime on our Twitter feed. If you need to reach support at this time, you can do so here.

Planned Maintenance – 5/9/2014

Update: May 9th, 5:44pm

Our maintenance is now complete. Thanks for standing by!


Friday, May 9th at 5:00pm PT, Wufoo will have a planned maintenance and downtime. The downtime will last approximately one hour. All public forms and reports will see error messages as shown in this screenshot.

Friday, May 9th at 5:00pm PT

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If you’re up or interested, you can follow our progress during the downtime on our Twitter feed. If you need to reach support at this time, you can do so here.

Site Temporarily Down

At approximately 8:45 AM pacific time, most customers are currently experiencing connection issues with the Wufoo site and forms. We are working on a solution now and will update with more information soon.

UPDATE

As of 9:15 AM pacific time, the site should be back to normal. If you are still seeing any errors or have any questions, please reach out at http://wufoo.com/support

Update: Maintenance Complete – Updated: Maintenance Postponed, Now Scheduled For 12/3 - Planned Maintenance - 12/2

Update, 12/3: Our maintenance is now complete. Thanks for standing by!

Update: Our planned maintenance has been delayed until tomorrow, Tuesday, 12/3 at 6pm PST. Sorry for the late notice!

Monday, December 2nd at 6:00pm PST, Wufoo will have a short downtime. Our goal is to keep the downtime to approximately 15 minutes or less.

Monday, December 2nd at 6:00pm PST

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If you’re up or interested, you can follow our progress during the downtime on our Twitter feed.

UPDATED: Planned Maintenance - 7/17

Update: Maintenance is now complete. Thanks for your patience!


Wednesday, July 17th at 6:00pm PDT, Wufoo will have a short downtime. Our goal is to keep the downtime to approximately 15 minutes or less. All public forms and reports will see error messages as shown in this screenshot.

Wednesday, July 17th at 6:00pm PDT

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If you’re up or interested, you can follow our progress during the downtime on our Twitter feed.

Site Temporarily Down - UPDATED

Wufoo.com services and features are now back to normal working order. We are still investigating the main causes of this outage and we apologize again for this downtime.

Please contact us at http://wufoo.com/support if you are still having any issues.


At approximately 12:00 PM pacific time, Wufoo.com needed a quick hug and is temporarily in a down time. We are all working hard to get this fixed as soon as we can.

Apologies for the inconveniences on this one! We are working on getting everything sorted out as soon as possible so you can happily build your forms again. Keep posted and we’ll let you know when things are back to normal!

Thanks,

Your Wufoo Team

Auto-billing Issue — Multiple Charges - Updated

Updated June 14th, 2:19pm PT

This morning, June 14, some customers accidentally charged multiple times for their Wufoo subscription. We have already refunded all of the extra charges. If you were affected, you should see a reverse on your credit cards by the end of the day, if you haven’t already. We’re very sorry for the trouble and the mild coronary you might have experienced when you saw the extra charges.

We are hopeful that with the refunds going through this quickly, it should be resolved with your bank or credit card company before today’s accounts are settled. However, if you need any information from us about the transactions, like transaction numbers, ARN numbers, etc, please contact us at http://help.wufoo.com/wufoo_asksupport and our team will help you out.

What happened?

Yesterday we made some updates to Wufoo, and new code in the billing system inadvertently caused some accounts to be charged multiple times during the normal renewal process. The issue has now been fixed.

Thanks for your patience and for being great customers. We’re gonna get back to building the best form tool on the web. Let us know if you run into any other trouble.

Thank you,

The Wufoo Team


Some customers who had their billing renewal occur on June 14th have been charged multiple times. We are investigating the cause of the issue, and will be automatically refunding all of the extra charges.

Issue with Partner & Payment Integrations - FIXED

Today we had a brief issue with partner and payment integrations. Starting at 2:25pm PT and ending at 2:49pm PT any forms configured to use any of our partner integrations were unable to accept new entries from users. Additionally, any forms configured to use any payment partner integrations were also unable to accept new entries and payments.

While we were able to quickly spot and solve this issue we apologize for the service disruption. We know you expect better from us and will continue to work hard to provide you with the experience and service you deserve.

Your Wufoo Team

Planned Maintenance

Update, 6:11pm: And we are back! Thanks for your patience during this downtime.

Friday, April 19th at 6:00pm PDT, Wufoo will have a short downtime. Our goal is to keep the downtime to approximately 30 minutes or less. All public forms and reports will see error messages as shown in this screenshot.

Friday, April 19th at 6:00pm PDT

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If you’re up or interested, you can follow our progress during the downtime on our Twitter feed.

Planned Maintenance

Update, 8:22pm: And we are back! Thanks for your patience during this downtime.

Update, 8:01pm: We’ve begun our short maintenance. We will let you know when we’re back.

Update, 7:22pm: We’ve run into a small issue and had to delay the scheduled downtime until 8:00pm PDT. Sorry for the delay.

The Wufoo Team

Friday, April 5th at 7:00pm PDT, Wufoo will have a short downtime. Our goal is to keep the downtime to approximately 30 minutes or less. All public forms and reports will see error messages as shown in this screenshot.

Friday, April 5th at 7:00pm PDT

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If you’re up or interested, you can follow our progress during the downtime on our Twitter feed.